Please allow up to 2-7 business days for your item to ship.

Only if proof of damage/abnormality can be provided can items be returned for a full refund or exchanged. ESC does not accept returns due to a change in mind or size. Products are produced once order is placed so inventory is not wasted.

Have a question about products or orders? Check our FAQ page first to avoid waiting for a response. If you can't find the answer there, feel free to reach out! enlightenedsoulco@gmail.com

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How long does it take to receive my order?
The processing time for each order varies depending on the specific product and the printing partner used. Typically, orders are processed and shipped within 2-7 business days. Once shipped, delivery times vary based on your location and the shipping method selected at checkout.

Do you offer international shipping?
Yes, we offer international shipping to most countries worldwide. Shipping rates and delivery times vary depending on your location and the shipping method selected at checkout. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

I am not sure which size to get

If you need help on choosing the perfect size for you please send us an email us at enlightenedsoulco@gmail.com

Please refer to size guide!

What should I do if my package is lost, stolen, or damaged?

Lost Packages: If your tracking information shows that your package has been delivered but you have not received it, please check with your neighbors or household members to see if it was mistakenly delivered to them. If you are unable to locate the package, we will file a claim with the shipping carrier on your behalf and provide you with a replacement or refund once the claim is resolved.

Stolen Packages: While we cannot directly intervene in cases of theft, we are here to support you throughout the process. Please contact us with your order details and any information you have regarding the theft. We will assist you in any way we can and provide guidance on next steps.

Damaged Packages: If your package arrives damaged, please take photos of the damaged items as well as the packaging it arrived in and contact us as soon as possible. We may require additional information or documentation to process a claim with the shipping carrier. Once the claim is approved, we will provide you with a replacement or refund for the damaged items.

Please note that claims for lost, stolen, or damaged packages must be reported to us within 14 days of the delivery date in order to be eligible for resolution. We appreciate your cooperation and understanding as we work to resolve any issues with your order promptly and efficiently.